The Children’s Bureau of New Orleans has achieved national accreditation through the Council on Accreditation (COA) for the tenth consecutive time since COA was established in 1977. A leading community mental health agency in metro New Orleans, Children’s Bureau provides grief and trauma intervention, crisis response and mental health rehabilitation services to children and youth. Children’s Bureau is one of only 19 organizations in Louisiana with COA accreditation.
Organizations pursue COA accreditation to demonstrate the implementation of best practice standards in the field of human services.
The COA accreditation process involves a detailed review and analysis of an organization’s administration, management, and service delivery functions against international standards of best practice. The standards driving accreditation ensure that services are well-coordinated, culturally competent, evidence-based, outcomes-oriented, and provided by a skilled and supported workforce.
Based on their findings, COA’s Accreditation Commission attested that the Children’s Bureau of New Orleans had successfully met the criteria for accreditation.
As part of the review process for accreditation, parents of Children’s Bureau clients were interviewed about the quality of service they receive from the agency. Some of the quotes that COA shared with the Children’s Bureau from the interviews included:
"Gives confidence when it is lost."
"Feel respected and valued"
"Feel truly in power and able to move forward in life."